Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use Slots Gallery Casino, including creating an account, playing games, making transactions and using related services. Please read them carefully before using the website. By accessing the website or opening an account, you confirm that you understand and agree to these Terms, together with any additional terms displayed for particular products, services or promotions.

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1. Acceptance and eligibility

These Terms form a binding agreement between you and Slots Gallery Casino in relation to your use of the website, account facilities, games and associated services. If you do not agree with any part of these Terms, you must not access the website, create an account or use the services. Certain games, features or payment options may have additional rules. Those rules will apply together with these Terms and will be made available before you use the relevant feature.

Table of contents

1. Acceptance and eligibility 2. Accounts, deposits and withdrawals 3. Games, promotions and fair use 4. Responsible gambling, privacy and security 5. Website use, limitations and changes

You must be at least 18 years of age, or meet any higher minimum age that applies to you under Australian law or the law of the place where you are located. You must use the services only where online gambling is lawful. It is your responsibility to understand and comply with the laws that apply to you. We may ask for information or documents to confirm your age, identity, location or eligibility before allowing access to some or all services.

You must provide information that is accurate, complete and current when creating an account.
You must update your details if information connected with your account changes.
You may only create and use an account for yourself and may not open an account on behalf of another person.
You must keep your login details confidential and take reasonable steps to prevent unauthorised access.
You must notify us promptly if you believe that someone else has accessed your account or used your payment details.
You must not allow another person to use your account, and you must not use another person's account.

We may refuse an account application, restrict access, request further verification or close an account where this is reasonably necessary for legal, regulatory, security, responsible gambling or operational reasons. Any decision will be handled in accordance with applicable law. We may also suspend access while information is checked or while an issue is investigated.

2. Accounts, deposits and withdrawals

You are responsible for reviewing your account before confirming a transaction. Deposits must be made using a payment method that you are authorised to use. A payment method may be rejected, suspended or subject to additional checks where ownership, security or compliance information cannot be confirmed. We do not encourage you to borrow money, use credit irresponsibly or gamble with funds needed for everyday living.

The balance shown in your account is intended for use with the services and is not a bank account. You must not use the website to transfer funds for another person, conceal the source of funds, or carry out any activity that may involve fraud, money laundering, terrorist financing or another unlawful purpose. Transactions may be reviewed and may be delayed, declined or reversed where required by law, payment providers or internal security procedures.

Withdrawal requests may be subject to account verification, payment-method checks and any applicable game or promotion conditions. We may ask you to confirm the ownership of a payment method or provide identity documents before processing a withdrawal. Where a payment method cannot receive a withdrawal, an alternative method may be required. Any applicable fees, minimums, maximums or processing conditions will be displayed or explained at the relevant time and may vary by payment method.

You are responsible for checking that transaction details are correct before submitting them.
You must not attempt to deposit or withdraw funds through a method that belongs to another person without authorisation.
You must not exploit payment errors, duplicate transactions or account-crediting mistakes.
If funds are credited to your account in error, you must not use them and must notify us as soon as reasonably possible.
We may correct an obvious administrative or technical error and may adjust an account balance where necessary.
Any tax obligations connected with your gambling activity are your responsibility unless applicable law states otherwise.

You should only deposit an amount that you can afford to lose. Gambling outcomes are uncertain, and no deposit, game or strategy guarantees a return. You should not treat an account balance as savings or rely on gambling as a source of income.

3. Games, promotions and fair use

Games are provided for entertainment and are based on chance or other game rules displayed with the relevant product. You must follow the instructions and rules shown before placing a wager. A wager is generally treated as accepted only when it is recorded by the relevant system. A transaction, game round or result may be reviewed if there is a technical fault, interruption, suspected manipulation, incorrect display or other circumstance that affects the integrity of the service.

We aim to display game information clearly, but screens, descriptions, availability and features may change. We do not guarantee that every game or service will be available at all times or on every device. If there is a disagreement between a display and the official record held by the relevant system, the official record may be used, subject to applicable law and any required investigation.

Promotions, bonuses, tournaments, rewards and other offers are optional and may be governed by separate promotional terms. Those terms may explain eligibility, entry requirements, qualifying activity, expiry, wagering conditions, exclusions, maximum values and how a reward can be used or withdrawn. You should read the specific promotional terms before participating. If promotional terms conflict with these Terms, the specific terms will apply to the relevant offer to the extent of the conflict.

You must not use software, devices, scripts or methods designed to obtain an unfair advantage.
You must not interfere with the website, games, security controls, payment systems or other users.
You must not exploit a bug, error, omission or vulnerability, and must report it rather than taking advantage of it.
You must not engage in collusion, fraudulent play, chargeback abuse, identity misuse or any other dishonest activity.
You must not use the services for unlawful activity, commercial redistribution, automated data collection or unauthorised advertising.
You must not disguise your location or identity where doing so would breach these Terms or applicable law.

Where we reasonably believe that an offer has been misused, or that activity has affected the fairness or security of the services, we may investigate and take proportionate action. This may include removing an offer, cancelling an affected transaction, restricting access or referring the matter to an appropriate authority, subject to applicable legal requirements.

4. Responsible gambling, privacy and security

Slots Gallery Casino supports informed and responsible gambling. Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Before playing, consider setting a personal budget and time limit. Stop playing if gambling is no longer enjoyable, if it is affecting your relationships or work, or if you are chasing losses.

Account tools or support options may be available to help you manage your play. These may include deposit, loss or session limits, reality checks, account breaks and self-exclusion. Availability and operation may depend on the service, your location and applicable requirements. A limit or exclusion should be requested carefully because it may affect access to games, funds or promotional activity. You must not try to avoid a restriction by opening or using another account.

If you are concerned about your gambling, consider taking a break and seeking independent support from an appropriate Australian gambling help service or health professional. You do not need to wait until gambling causes serious harm before asking for help. We may provide general information about safer gambling, but this information is not a substitute for professional financial, legal, medical or mental health advice.

Personal information is handled in accordance with the Privacy Policy and applicable privacy law. We may collect and use information needed to provide the services, verify identity and age, process transactions, protect accounts, prevent fraud, meet legal obligations and improve the website. You should review the Privacy Policy to understand how information is collected, used, stored and disclosed.

Choose a strong password and do not reuse it on other websites.
Use only devices and networks that you trust when signing in or making transactions.
Log out after using a shared device and keep your operating system and browser updated.
Do not send passwords, verification codes or security information to another person.
Contact us through the available website channels if you notice suspicious activity or an account-security concern.

5. Website use, limitations and changes

You receive a limited, personal and non-transferable permission to access and use the website for its intended purpose. The website, its content, branding, software and materials are protected by intellectual property laws. You must not copy, modify, reproduce, publish, sell, reverse engineer, frame or commercially exploit any part of the website unless you have written permission or the law allows it.

We work to keep the website accurate, secure and available, but online services may be affected by maintenance, telecommunications problems, device faults, software errors, cyber incidents or events outside reasonable control. To the extent permitted by law, we do not promise that the website will always be uninterrupted, error-free, compatible with every device or free from harmful components. You are responsible for having a suitable device, internet connection and security software.

Nothing in these Terms excludes, restricts or modifies a guarantee, right or remedy that cannot lawfully be excluded, restricted or modified, including applicable rights under Australian consumer law. Subject to those rights and to the maximum extent permitted by law, our responsibility for loss connected with use of the website or services is limited to the extent permitted by law. You should consider the risks of online gambling and keep your own records of important transactions and account activity.

We may update these Terms from time to time to reflect changes in the services, technology, law, security practices or operational requirements. The updated version will be made available on the website, together with the date or other indication of when it takes effect where appropriate. If you continue to use the services after updated Terms take effect, you will be treated as having accepted them. If you do not agree to an update, you must stop using the services and may close your account, subject to completing any required verification or transaction process.

These Terms are governed by the laws that apply to the relevant service and your use of it, subject to any mandatory rights available to you.
If a provision is found to be invalid or unenforceable, the remaining provisions will continue to operate to the extent allowed by law.
A failure to enforce a provision immediately does not mean that the provision has been waived.
These Terms, together with any applicable game, promotion and privacy terms, represent the agreement governing your use of the services.
You should retain a copy of these Terms and review them regularly for changes.

If you have a question, complaint or concern about these Terms or your use of the services, please use the current support or contact channel made available on the website. Provide enough information for the matter to be reviewed, but do not include unnecessary sensitive information. We may ask for further details to verify your identity and investigate the issue.